Return/Refund Policy

    • If you are not 100% satisfied with your purchase, you can return your order for a full credit or refund for up to 30 days from the date of delivery.
    • PLEASE NOTE: we may not be able to accept returns on opened packages for select items due to their sensitive medical nature. For any questions please contact us.
  • Items returned in new condition with original packaging longer than 30 days after the delivery date may be charged a 15% re-stocking fee.

Return instructions

  • Before you submit a return request, please report any damaged, missing, short dated, or wrong items to our customer service team via our contact us form. We will do our best to resolve any issues immediately.
  • Should you need to “cancel” an order before shipment please contact us immediately.
  • To request a return please fill out the form to the right and provide as much details as possible. We will process your request quickly during our business hours.
  • Upon receipt of your request, we will email you a return shipping label. Please follow the instructions in the email to send the products back to us.
  • A refund will be initiated as soon as the return mail has been received.

Submit a return request

    Your Name (required)

    Order number (required)

    Your Email (required)

    Reason

    Unless the product is defective or damaged, the return shipping expenses in the case of free shipping will be calculated as shipping charges incurred by us. Once we have received and processed the return a credit or refund will be issued within 1 business day and an e-mail confirmation will be sent to you.

    International returns

    While we are happy to process international shipments we do not cover the international return postage and that the buyer will be responsible for all associated costs.

    Manufacturer warranty

    All registered products are subject to manufacturer’s warranty. We encourage you to register your products as soon as you receive them in order to qualify for our 1 year warranty program.

    Website Information

    We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative only and may not reflect the actual product being offered.